Refund Policy

Warranties & Refunds.

Moissanites are a forever stone, in this meaning they are a stone can be passed down for generations and will keep their shine and wonder.  We at Astrum Gems, will guarantee customer satisfaction on all our Moissanites along with a warranty on workmanship.

Our workmanship on all our products is guarantee for the lifetime of the purchaser this does not cover mistreatment of the rings or general wear and tear on jewellery.  Warranty will be voided if repairs or further workmanship is carried out by another jeweller or organisation.  We are happy to discuss all your concerns and assess the jewellery if required.

To be eligible for a return, exchange or partial or full refund on any of our pieces, inquiries must be made within the 30 days of receiving your piece and not show any signs of wear, marks or other workmanship.

Remember we also offer a free ring size, just in case you get this part wrong. We hope along with our free ring sizing guide tool you shouldn’t require this service 😊

To see our full terms and conditions including refunds please see our Terms of Sale